Gina D Mnj
map-marker Lansing Charter Township, Michigan

Owners with egos

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Horrible business practices! The owners are to sruck.in their egos to realize they are bad at managing their employees. Just horrible.
View full review
Pros:
  • Waxers are great
Cons:
  • Management is horrendous

Preferred solution: Fire the horrible worker!

User's recommendation: Don't go here. Their front desk gives out your personal information.

Yolanda F Nsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midland, Texas

Call about my location being closed and was being sold something

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Location is closed paid for wax pass. So better European wax. Closed without notice and pending appointments with no explanation
View full review
Loss:
$400

Preferred solution: Full refund

Romesha D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gurnee, Illinois

Unbelievable disgusting service ever seen or has experienced.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
European Wax Center - Unbelievable disgusting service ever seen or has experienced.
This should've happened to me After great service for the last 3 years. Management never was concern about contacting me in Gurnee Illinois. They just took message and just never contacted me. also, just a second time does happen to me. I was being told someones gonna contact me back from this branch.
View full review

Preferred solution: Apology

Carol A Yjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midland, Texas

I’m needing to talk to a live person now and can’t wait 48 hours before speaking to someone to resolve my issue!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive already sent the information!! Need a refund due to closed location and no options to go to another. Next scheduled is in 2 days, need help now!!!
View full review
Lindy B Leu

Ordered product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Credit card scam in coupons on phone. They tried to buy products at another company. I didnt receive the products I called to order in January
View full review
Loss:
$100
Pros:
  • Good service by the therapists
Cons:
  • Scam online when trying to order

Preferred solution: Clarification as to why I needed to do the coupons etc

User's recommendation: Buy products in person

Lindy B Leu
map-marker San Jose, California

Website scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Never received my order. Website scam for $100 in coupons that stole my credit card information. I needed to cancel the credit card.
View full review

User's recommendation: Waxing is good in person.

Spencer Vou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Bad customer service

I got my usual wax service (Brazilian with underarm) my wax specialist that I usually see no longer works there so I was booked with a new lady. This lady was new and kept making mistakes and apologizing. I had to go and seek further service the next day at another location to clean up the all the areas that the specialist did not get. I was charged for the full service again and I don't think that was fair. I want reimbursement for the service I had got done.
View full review

User's recommendation: ask if before booking if the specialist has experience

Anonymous
map-marker Lithia Springs, Georgia

Refund of Wax Pass

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I visited the Midland, TX EWC last on January 24. I renewed my yearly wax pass at that time. Through social media, I found out the Midland and Odessa TX stores have closed with no date to reopen. The Facebook page for the Midland EWC says all payments would be suspended until the stores reopen. However, my credit card processed an installment on Feb 15, 2024. I want to cancel my yearly wax pass and have my installment refunded due to a lack of transparency and lack of services. Carla Wilson,
View full review
candace s Rca

Jenna

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
she was really mean and rude I am a new customer and she charged me full price. She did not honor the promotion
View full review
Loss:
$31

Preferred solution: Price reduction

Meron A Aou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lanham, Maryland

Unsatisfied with the service

I have been a European wax center customer for more than 6 years. I had waxing done on 2/1/2024 full leg, Brazilian and under arm in Europe center at Arlington VA .The waxer is very rude and she didnt not do a good job. Even after I mentioned there are hair left. She ignored. Im really disappointed. I really want refund. After I got home that I realized that there are more hair left. Please call me or reach me by email
View full review
Matheu Pqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Not treated properly

European Wax Center - Not treated properly
Today around 10:15 AM October 17 on the north Tampa location address is on Carrollwood. Miss Ashley disrespected me and confuse me with somebody else years ago. I have a Lotta people in my look like me but it was not me and she disrespect me and I paid for three services and when I went to the room I told her that the way shes treating me is not right and she said youre not gonna be able to come here anymore and I will refund you. I had a horrible experience here and I will never come back. Dont worry about that but I wanna make sure that this lady does not ever Treat anyone this way or disrespected this way when they just trying to get a service. And she started saying we need to pay upfront because of this because I have no problem paying upfront and she said I had a problem with somebody else years ago, I didnt pay she mistaking me for somebody else.
View full review

User's recommendation: Do not come here. If she’s over there everybody treating me good I’ve said this manager that thought that I had something to do with somebody else. Just because of this, I will never got here ever again I’ve been having nobody else get treated this way nobody deserves to get this one they just trying to get a service and feel better on the day off. No receipt was given to me or nothing for the refund. She just said I don’t want to go back on your card.

Hailey R Vrl
map-marker Humble, Texas

Does not value integrity

Anyone can work at this company. No qualifications are required and they hire unlicensed employees who have no idea how to properly wax
View full review
Loss:
$120
Pros:
  • Only cons
  • No pros
Cons:
  • This place is awful

Preferred solution: DO A BETTER JOB

User's recommendation: Do not go to this place

Monica W Jes

I want to talk to a person

I had an appointment at 11 I get to the salon and there is a note on the door closed until further notice. I cannot find a working number to get a refund for services already paid for.
View full review

Preferred solution: Apology

Shelisa Byi
map-marker Fort Collins, Colorado

Account verification

I wanted to verify my account and the call was answered by a man saying I won $100 voucher. Is this part of your protocol? 408-234-****
View full review
Anonymous
map-marker New York, New York

Dispute

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am being charged a monthly service fee every 2 weeks for a service I never get done. I had made a dispute about it 2 months back with reassurance that it was resolved. However the same issue has come back, I tried talking to the manager but it seems impossible, no follow up from nobody. Nobody seems to know what is going on. They also mentioned I will get a store credit. I do not need that because I am being charged for something I know nothing about!
View full review

User's recommendation: 7/10

Donetta S Oeg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Didn’t speak to no one about the issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I normally get a year service ever since Ive been with you guys I was told on yesterday that someone put me in for seven months I never bought a seven month plan I feel like someone made a big mistake. I had to pay almost $100 out of my pocket yesterday Im very upset I cant afford that. I dont know if Im gonna renew anything. I dont even know if Im going to return Ever again until somebody fix the problem so I was reaching out to you guys so someone can collect the problem and accommodate me. My number again is 773-440-**** thank you.
View full review
Loss:
$340

Preferred solution: Price reduction

User's recommendation: Correct the problem

About

Summary

European Wax Center is a chain of waxing salons in more than 500 around the United States. The beauty and waxing business has its main office in Florida, California and PR team in the heart of New York City. Joshua and David Coba started the company 10 years back. European Wax Center has franchises in more than 40 states across the country. A simple 4 stage beauty process, Comfort Wax is a renowned brand of the center chosen by thousands of Americans nationwide. European Wax Center appeared on Inc 500 list and was acknowledged as one of the most promising business in its niche.

European Wax Center reviews and complaints

European Wax Center is ranked 106 out of 559 in Beauty Salons and Spas category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article